Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All approved returns are subject to a 15% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, you must contact us before sending any items back. You can reach us by email at info@axleinc.com or by phone at 800-349-3427. If your return request is approved, the item must be sent to: 53664 Co Rd 9, Elkhart, IN 46514.
Once approved, we will provide a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted. If you have any questions regarding a return, you may contact us at info@axleinc.com.
Damages and issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and determine the best resolution.
If an item is damaged during shipping, please take photos of the product, the box, and the packaging, and email them to info@axleinc.com. Our team will review the damage and assess whether the item is usable and in good condition. If it is not, we will coordinate the return of the damaged item and ship a replacement to you.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom-fabricated products (i.e., custom axles). Sale items and gift cards are also non-returnable. If you are unsure whether your item qualifies for a return, please contact us prior to placing your order or submitting a return request.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping Costs
Return shipping costs will be covered by Axle Inc. if an item was shipped in error. If an incorrect item was ordered, return shipping costs are the responsibility of the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@axleinc.com.